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1044 posts
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  • 1 min

The big brands keep bragging that 70 percent of their bookings come from loyal guests. It’s the boldest fiction in hospitality. The loyalty trick is simple. A guest gives you an email for a discount… | Pedro Colaco

  • Pedro Colaco
  • 11 December 2025
🏨 More than 50% of “loyal” hotel members don't repeat a stay within a year, challenging the hospitality industry's claims of 70% loyalty-driven bookings. Brands often count members based on mere email sign-ups for discounts, falsely presenting it as repeat business. Frequent travelers tend to settle on preferred hotels by their third trip. Independent hotels should focus on true loyalty, fostering a few hundred repeat guests over millions of inactive members.
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  • 2 min

Hoteliers, Your Christmas Tree Could Win $1,500 for YOUR Charity.

  • Automatic
  • 11 December 2025
🎄 Lodging Interactive and CoMMingle, digital marketing agencies, launched the 4th Annual Hotel Christmas Tree Contest, offering a $1,500 donation to a local charity chosen by the winning hotel. Last year, Detroit's Hotel David Whitney won, leading to a donation to Alternative for Girls. The contest invites global hotel participation, focusing on festive displays and community giving. Founded in 2001, Lodging Interactive serves worldwide hotels with digital marketing. Contact: 877-291-4411 ext. 704.
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HSMAI Announces 2025 Top 25 Extraordinary Minds in Hospitality Sales, Marketing, Revenue Optimization, and Distribution

  • Automatic
  • 11 December 2025
📅 On February 18, 2026, in New York, the Hospitality Sales and Marketing Association International (HSMAI) will honor the 2025 Top 25 Extraordinary Minds during the HSMAI Adrian Awards Celebration. These honorees, selected for their leadership, innovation, and impact in hospitality, include notable figures such as Samir Bhatnagar of Ashford and Amy Huff from The Cosmopolitan of Las Vegas. Established in 1927, HSMAI is a global organization with 5,000 members across 35 countries.
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  • 2 min

Nostalgia and bold flavors are shaping snacking behaviors

  • YiTyng.Sin@informa.com
  • 11 December 2025
🥙 Anna Kjerrumgaard from RaceTrac Inc. highlighted at the 2025 NACS Show in Chicago that bold flavors remain key in convenience retail, with snacks evolving from gap fillers to full meals. RaceTrac ranks No. 17 among U.S. c-store chains. Gen Z, with projected spending power of $9 trillion by 2034, favors intense flavors and values digital engagement and ethical responsibility. C-stores excel in assortment and innovation, appealing to Gen Z's nostalgic leanings towards the 1990s.
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  • 1 min

Justgotrip joins forces with RightRez to…

  • Travel Weekly Group Ltd
  • 11 December 2025
✈️ Global travel tech company Justgotrip and air travel automation firm RightRez have joined forces to enhance air operations for travel companies. Justgotrip, established in 2006, operates with 200 professionals across offices in China, Hong Kong, Singapore, the US, Japan, Australia, and New Zealand. RightRez, with 20 years of expertise, offers API-driven solutions for flight booking and ticketing. Their partnership seeks to boost travel sellers' performance and compliance globally using systems like Amadeus, Sabre, and Galileo.
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  • 1 min

AAA: 122.4 Million Travelers Expected to Go 50 Miles or More Over Year-End Holiday Period

  • LODGING Staff
  • 10 December 2025
🎁 AAA projects 122.4 million Americans will travel 50 miles or more from home between December 20 and January 1, 2025, a 2.2% increase from 2024. Popular domestic destinations include Florida, Southern California, and Hawaii, while international favorites are Mexico, the Caribbean, and Australia. This travel surge reflects diverse holiday celebrations, from family road trips to tropical getaways.
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  • 2 min

At Great Wolf Lodge, guests can now buy unlimited fun

  • David Eisen
  • 10 December 2025
🏊 Unlimited waterpark fun at Great Wolf Lodge starts at $65 per person with the new Season Pass. Valid from January 2026 to April 2026, it’s available at Perryville, Md.; Webster, Texas; Atlanta; and Naples. Weekday passes are $65, while anytime passes are $269. The demand for day passes has increased by 25% over the past two years. More than 50% of day-pass users expressed interest in a multi-day option, leading to the introduction of this pass for flexible family enjoyment.
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  • 5 min

I Need to Confess Something

  • Isaac French
  • 10 December 2025
📱 Who? The author, Rory (an artist, author, singer, and songwriter), and his wife Rebecca. When? Monday afternoon in December. Where? At home, outside by the creek, and in conversation with Rory. What? The author struggles with digital distraction, affecting his creativity. How? By constantly checking his phone and social media, the author feels creatively blocked. Key actions? Remove social apps, leave phone out of the bedroom, focus on relationships, and engage in art and nature.
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  • 2 min

How Isabel Coss rose from bread baker to executive chef at Washington, D.C.’s Pascual

  • Bret Thorn Patricia Cobe
  • 9 December 2025
🍽 Bret Thorn has been the senior food & beverage editor for Nation’s Restaurant News since 1999. In 2005, he served as president of the International Foodservice Editorial Council. He was awarded the 2006 Jesse H. Neal Award for his column. He studied at Tufts University and Le Cordon Bleu, Paris, and worked for ABC News during the Tiananmen Square protests in 1989. Thorn is based in Brooklyn, NY, and runs a podcast, In the Kitchen with Bret Thorn.
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  • 2 min

Hai Hospitality opens Japanese cocktail bar and restaurant in Charlotte

  • Joanna Fantozzi
  • 9 December 2025
🍴 Hai Hospitality will open Uchibā, a Japanese cocktail bar and restaurant, in Charlotte's Plaza Midwood in early 2026. The 2,200-square-foot venue will have a 24-seat bar, a 38-seat dining room, and a 1,500-square-foot rooftop for 60 guests. Chef Shaun King will lead the kitchen, inspired by Japanese flavors. Uchibā adds to locations in Dallas (2018) and Austin (2023). The design is by Hai Design Studio and Mother Studio.
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