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Regulatory and Legal Affairs

634 posts

Legal and regulatory news for hospitality: laws, compliance and policy affecting hotels and their operators.

Emmy Stoel Named Europe's Best Hotel GM in 2023 Amidst Amsterdam's Rising Tourism Taxes and Market Challenges

  • m.carisetti
  • 26 August 2026
📍 Emmy Stoel was named Europe's best hotel general manager by EHMA in 2023, as the second Dutch national and woman to achieve this. She led InterContinental Athénée Palace Bucharest since September 2025 and previously managed Okura Amsterdam from January 1, 2013, and Sofitel Legend The Grand until 2024. The Amsterdam tourist tax increased from 7% to 12.5% in 2024, with VAT rising to 21% in 2026. City-center RevPAR is 13% below 2019 levels, with a further decline expected.
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InterContinental Partners with Timeshifter to Provide Complimentary Jet Lag Mitigation Plans at 242 Hotels Worldwide

  • 10minhotel.com
  • 26 August 2026
🛫 August 26, InterContinental extends its partnership with Timeshifter, offering guests at 242 hotels in nearly 70 countries free access to personalized jet lag plans. The Timeshifter app uses circadian science to customize strategies for overcoming jet lag. Every guest receives a complimentary plan, accessed via QR codes. InterContinental also offers nutritionally rich dishes to combat travel fatigue. Founded in 1946, InterContinental operates over 220 hotels worldwide with more than 73,350 rooms.
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FHS Living to Explore Global Trends in Branded Residences and Investment Opportunities in UAE and Saudi Arabia on October 1.

  • 10minhotel.com
  • 26 August 2026
📅 On October 1, FHS Living in the UAE focuses on branded residences, covering various living asset classes. Driving factors include a desire for quality living and investment opportunities, especially in Saudi Arabia and the UAE, due to national development strategies and investor-friendly policies. Experts like Susanna Mander and Mohamad Haj Hassan highlight branded residences' appeal for blending lifestyle and investment benefits. Demand is rising in Dubai and Saudi gigaprojects, with brands like Melià and Wyndham offering global expertise.
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Jagruti Panwala to Receive Peggy Berg Castell Award at 2026 Lodging Conference for Advancing Women in Hospitality

  • 10minhotel.com
  • 26 August 2026
🏨 Jagruti Panwala, President and CEO of Wealth Protection Strategies, will receive the Peggy Berg Castell Award on October 7, 2026, at The Lodging Conference in Phoenix, Arizona. An AHLA Executive Committee member, she is recognized for elevating women in hospitality. Panwala, a past Chairwoman of AAHOA, was also the youngest inductee into Signator's Hall of Fame in 2014. The AHLA Foundation, supporting industry growth, is part of the AHLA, representing over 30,000 members.
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Booking.com Limits Property Access to Guest Data to 30 Days Post-Stay; Expedia Allows Own Retention Policy

  • 10minhotel.com
  • 26 August 2026
📑 Booking.com's General Delivery Terms dictate that guest data is available for 30 days post-stay, limiting hotels' use for marketing purposes. Clause 2.2.4 allows data for booking purposes only, while 2.9.3 prohibits unsolicited communications. Expedia's policy, updated March 3, 2025, leaves data retention to hotel policy but restricts marketing use. Hotels should capture guest emails purposefully during their stay for personalized follow-ups, as channel-provided data expires and isn't for marketing.
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Booking.com Deletes Guest Data 30 Days Post-Checkout, Limiting Hotel Marketing Opportunities

  • Automatic
  • 26 August 2026
📅 On August 26, 2026, Booking.com's data policy outlines that guests' details vanish from hotel screens 30 days post-checkout. Expedia, in contrast, lets hotels manage retention time but prescribes data use. To secure guest emails, hotels need operational strategies during stays. Any email obtained directly from guests becomes hotel property, unlike the temporary data from booking channels. The crucial interaction window is from check-in to check-out, where hotels can personally gather guest information.
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BWH Hotels GB CEO Urges Immediate VAT Cut for Struggling Independent Hotels Amid Delayed Business Rates Reform

  • Heather Sandlin
  • 25 August 2026
🏨 Tim Rumney, CEO of BWH Hotels GB, urges immediate VAT reductions for independent hotel operators, citing 2029 as too late for business rates reform. Pubs received relief, yet hotels, with higher fixed costs and 24-hour operations, haven't. Hotels face a £250m sector cost in 2023, with 85% of industry respondents supporting VAT cuts for growth by August 2024. UK's hotel sector missed £73m in reliefs in April 2019. Immediate measures are crucial to prevent closures.
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Hilton Frankfurt Gravenbruch Suspends Guest Services Amid Complex Sanctions and Insolvency Proceedings Affecting Ownership.

  • m.carisetti
  • 25 August 2026
🏠 Hilton Frankfurt Gravenbruch, under 'Notbetrieb' since August 13, 2026, was taken over in October 2024 from Kempinski. Sanctions against owner Ali Ansari, linked to Mojtaba Khamenei, prompted Hilton to exit by August 9, 2026. The European Union sanctioned Ansari on July 30. Insolvency proceedings have frozen accounts, risking 140 jobs. Hilton planned exit was evident as bookings stopped by August's end. Future ownership of both Hilton Frankfurt hotels is unclear.
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Booking.com and Expedia Limit Guest Communication to Alias Emails with Timers, Affecting Hotel Marketing Efforts

  • 10minhotel.com
  • 25 August 2026
💳 Booking.com provides a temporary alias email valid for seven days post-checkout, while Expedia extends this to 45 days. Booking.com issues temporary virtual cards, usable for 12 months post-checkout. Personal data is withheld for privacy reasons. Hotels access real guest credit card details for up to 10 days post-checkout. AI standards promise more direct data sharing, but current practices limit hotels to aliases. The real guest interaction occurs at check-in, offering a fleeting opportunity to secure direct contact.
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Saudi Sovereign Wealth Fund Announces €6 Billion Theme Park Project in Île-de-France, Creating 80,000 Jobs

  • w.rassas
  • 24 August 2026
🏖 In a historic move for France, a €6 billion theme park project by Qiddiya Investment Company, linked to Saudi Arabia's PIF, was announced on August 24, 2026, near Cergy. The venture could create up to 80,000 indirect jobs, surpassing Disneyland Paris's 20,000 at its opening. Covering 200 hectares, the complex will include three parks, hotels, and residential areas. With no clear timeline, the project faces a year of public consultation and environmental assessments before construction begins.
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