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Regulatory and Legal Affairs

565 posts

[[ 17 ]]

Ban on parity clauses leaves Booking.com cold

  • Automatic
  • 25 March 2025
🏨 In Switzerland, despite the Lex Booking law enacted in 2023 to ban parity clauses, hotels still struggle with OTA dominance. As of 2025, 60% of bookings are direct, chiefly aiding small, rural hotels, while OTA bookings rose from 27% to 36%, notably in larger hotels. Hotel profits suffer due to OTA commissions between 12-20%, with ongoing issues of restricted customer data access and non-transparent OTA discount strategies. OTAs also engage in undercutting practices, challenging hotel revenues.
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  • 2 min

Lettuce Entertain You to open two restaurants in Nashville this year

  • Bret Thorn
  • 24 March 2025
🍴 Bret Thorn, Senior Food & Beverage Editor at Nation’s Restaurant News and Restaurant Hospitality, has been reporting on food and beverage trends since 1999. Graduated magna cum laude with a BA in history from Tufts University in 1990, he is also a member of Phi Beta Kappa. Thorn studied French cooking at Le Cordon Bleu in Paris and Chinese language/history at Nanjing and Beijing Universities in 1988-1989. He won the 2006 Jesse H. Neal National Business Journalism Award and was inducted into the Disciples d’Escoffier in 2014. Thorn, who wrote for The New York Sun from 2005 to 2008 and has podcast "In the Kitchen with Bret Thorn," resides in Brooklyn, NY.
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Germany and Britain warn against travel to America

  • Automatic
  • 24 March 2025
🚩 Mar 24, 2025: Britain and Germany issue travel advisories concerning U.S. entry enforcement due to incidents like British woman Rebecca Burke's 19-day detention, suggesting strict immigration policy under Trump. Tourism to the U.S. declines with a 5% drop, a $64 billion loss projected for 2025. Canada observes a 15% decrease in travel to the U.S., costing $2.1 billion. Canadians shift to domestic travel, noted by former Prime Minister Justin Trudeau, amplifying U.S. trip cancellations.
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Darde, Uber Continue On-Demand Delivery Pilot at Cheddar’s Scratch Kitchen

  • Automatic
  • 23 March 2025
💳 EasyDMARC's research shows that with the PCI DSS v4.0.1 compliance deadline on March 31st, 62% of organizations haven't implemented DMARC, risking non-compliance. PCI DSS, established in 2004 by major credit card companies, aims to protect cardholder information. The council's recent version mandates stricter anti-phishing measures, yet only 38% of the 500 surveyed IT decision-makers across the UK, US, Australia, and New Zealand have complied. Alarmingly, 63% are unaware of the requirements, and 49% wrongly believe DMARC compliance is their payment providers' responsibility.
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  • 2 min

Gencom makes two Marriott brand buys in New Orleans

  • Denis Stackeusky
  • 21 March 2025
🏦 Gencom acquired The Ritz-Carlton, New Orleans, and Courtyard by Marriott French Quarter Iberville totaling 758 rooms in New Orleans' French Quarter. The Ritz-Carlton boasts 528 rooms, 48,000 sq ft of event space, a city-largest 25,000 sq ft spa, and live jazz. The 230-room Courtyard is close to Bourbon Street and major city attractions. Extensive renovations include a $15 million upgrade to The Ritz-Carlton's Club Level and a complete modernization of the Courtyard. Financed by Monroe Capital, the deal emphasizes Gencom's strategy in high-demand tourism markets, marking its 10th Ritz-Carlton project.
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  • 2 min

The Indian Hotels Company wins the legal battle around the Taj brand

  • b.courtin
  • 21 March 2025
🏦 On March 19, India's highest court ruled in favor of Indian Hotels Company Ltd (IHCL) led by Puneet Chhatwal, confirming IHCL's exclusive rights to the Taj brand and related brands under the Trade Marks Act of 1999. The court cited the brand's establishment in 1903 by Jamsetji Nusserwanji Tata at the Taj Mahal Palace in Mumbai, which still operates and whose GM, Ritesh Sharma, won the Hospitality Award for Best Luxury Hotel Director in 2023. This prevents other hotels from using the Taj Hotels brand, particularly in major regional cities of the Indian subcontinent.
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EU accuses Google of favoring its own travel services

  • Automatic
  • 21 March 2025
💰 On March 21, 2025, the European Commission accused Google's parent company, Alphabet, of violating the Digital Markets Act by favoring its own hotel and flight services in search results and restricting app developers on Google Play from promoting alternatives. Despite no final ruling, Alphabet could be declared non-compliant. Google argues that the EU's actions could harm businesses and increase costs for consumers.
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French scientist denied U.S. entry over anti-Trump messages

  • Automatic
  • 20 March 2025
🤔 French scientist denied U.S. entry on March 9, 2025, after phone search revealed messages critical of Trump administration while en route to Houston conference. U.S. officials cited “hateful and conspiratorial messages”; an FBI investigation was mentioned but charges dropped. France’s research minister, Philippe Baptiste, denounced the incident, advocating for academic freedom and inviting American scientists to France.
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  • 2 min

Florida might ban mandatory restaurant gratuities and service charges

  • Automatic
  • 18 March 2025
🍴 Florida lawmakers proposed a bill amendment to ban automatic restaurant gratuities for parties of five or fewer and allow service charge refusal for poor service. The original bill, HB 535, already passed multiple state committees. State Rep. Demi Busatta (R-Cape Coral) proposed the amendment after experiencing preset gratuities in Miami. The Florida Restaurant and Lodging Association opposes the amendment, citing service charges as vital for success. If the amendment passes, it would take effect on July 1. Former President Joe Biden launched a strike force to eliminate nearly $20 billion in junk fees, while California and Illinois considered similar legislation, but California exempted restaurants.
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  • 5 min

Crafting Meaningful Moments

  • LODGING Staff
  • 18 March 2025
👨‍🏫 Colleen Weiss-Hanen's hospitality career began after her accounting degree, initially as a controller at a Vail lodge. She credits her parents and professional mentors with shaping her leadership approach, emphasizing integrity, treating people equally, and the importance of creating memorable experiences in hospitality. Weiss-Hanen notes that while the executive committee has equal gender representation, women hold less than 20% of C-Suite roles in hospitality. She argues that increasing women's leadership roles is not only a matter of fairness but a business imperative for profitability and innovation.
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