TOP NEWS - 10 Minutes News for Hoteliers - Page 107

4 min

Redefining the Hospitality Experience:RHG’s Digital Immersive Customer Journeys

🏨 Radisson Hotel Group introduces an immersive customer journey with personalization and sustainability, reshaping hotel booking experiences. Mario Manfuro, Senior Director, initiated the tech-based approach in response to the Covid19 crisis. Technologies include virtual tours with AI, 3D hotel replicas, and multilingual avatars. Results show an 18% conversion rate increase, 12% upsell rate, 279% more clicks, and 68% lower bounce rates. David Allan, Cluster General Manager, reports improved lead conversion and customer feedback. By 2025, RHG aims to equip over 100 properties with these technologies.

3 min

U.K. real estate tops Europe amid new investment trends

🏢 The U.K. retains its position as Europe's top destination for real estate investment, as reported by Cushman & Wakefield's 'Visions'. London’s office market is the most liquid globally, with total sector returns of 1.5% in Q3 2024, a two-year peak. Refurbished office spaces made up 68% of 2023 leasing activity; central London prime rents are predicted to increase by 4.4% annually until 2028, and top 10% rents by 7.6% annually. Leisure investments soared 250% from 2018-2019 to 2022-2023, reaching £225 million. U.K. net-zero emission goals by 2050 could cost £71 billion. ESG-focused investments rose to 23% of 2023 real estate investments, with ESG funds increasing from £1.1 billion to £4.3 billion annually between 2015-2020. Optimism remains high for the U.K. real estate market in 2025.

1 min

Hyper-Local F&B Strategies to Keep Your Property Top of Mind – Anthony Torres

🍽 Anthony Torres, an acclaimed hospitality industry food and beverage leader, shared tactics for keeping properties top of mind in a podcast episode on January 17, 2025. The episode highlighted hyper-local strategies, partnerships with influencers, and collaborations with local businesses. It was supported by Shiji Group, a leader in hospitality technology, and featured music from Bespoke Sound. Torres emphasized transforming guest experiences and implementing technology to improve business outcomes.

1 min

STAAH Weekly Hospitality Quiz: 17 January

📅 Seasoned and aspiring hoteliers tested their hospitality knowledge in STAAH's weekly hotel industry quiz, an initiative aimed to keep participants informed about the latest industry trends. The final quiz of the year offered a range of questions on luxury hotel brands and essential hotel software, inviting participants to challenge themselves and stay updated. Quizzes are available weekly, encouraging ongoing learning and expertise enhancement in the hospitality field. Missed quizzes can be accessed for a catch-up on STAAH's blog.

3 min

PAR Technology Launches New Gift Card Solution

📱 Duetto's 2025 hospitality trends report identifies key challenges: increased costs, AI integration, personalization, evolving revenue metrics, and data utilization. 54.5% of hoteliers plan to purchase RMS, with 61.1% increasing tech budgets. AI's role in revenue management is emphasized, yet hoteliers are hesitant to trust AI without human oversight. Personalization is seen as crucial for guest satisfaction. Metrics like TRevPOR and GOP are gaining traction over RevPAR for profitability insights. Data is pivotal in strategizing, urging deeper integration into decision-making processes. Insights are drawn from global industry experts, with a focus on hotels, casinos, and event businesses.

Lodging Interactive Launches GuestCONNECT

📃 Duetto, a leader in hospitality revenue management software, released its 2025 trends report, identifying rising costs, AI, personalization, evolving revenue metrics, and data integration as key challenges for hoteliers. Increased costs, particularly labor, are the top concern. With 54.5% of respondents planning to invest in a revenue management system in 2025, and 61.1% looking to increase their technology budgets, the industry prioritizes tech advancements. AI is recognized for its predictive forecasting and dynamic pricing benefits, yet skepticism about replacing human judgment persists. Personalization is emphasized for enhancing guest experiences and loyalty. Revenue metrics are shifting towards total revenue per occupied room (TRevPOR) and gross operating profit (GOP) for better profitability assessment. Data's role in revenue strategies is expanding from collection to actionable integration. The report includes insights from Hotel Tech Report, Sandos Hotels & Resorts, CP Hospitality, Noble House Hotels & Resorts, Sandman Hotel Group, and Grand Metropolitan Hotels.

Kayak’s ‘What the future’ report

🗺 On Jan 17, 2025, The Future Laboratory, collaborating with KAYAK, released the WTF Report based on research and insights from 9,100 individuals across 9 countries. By 2030, 66% prefer multi-city trips, 38% value flexibility, 37% want customized itineraries, and 17% use AI for planning. Social media influences 36% of travelers for inspiration, expected to grow. Travelers seek wellness amenities and eco-friendly destinations; 29% and 32% desire adaptable loyalty programs, respectively. Full details at the Financial Times.

New Study Finds 73% of Hoteliers Believe AI Will Transform Hospitality

📰 Duetto, a leading revenue management software provider for hospitality, released its 2025 report identifying increased costs, AI, personalization, evolving revenue metrics, and data as key challenges. The report is based on a global survey of hoteliers and includes input from industry executives. Key facts include 54.5% planning to buy a revenue management system in 2025, and 61.1% increasing their technology budgets. AI's role in revenue management is emphasized, alongside the rising importance of TRevPOR and GOP over RevPAR for profitability insights.

5 min

91 – The relationship between Revenue and Marketing

📢 Tripadvisor and Perplexity have announced a partnership to utilize unstructured data about travel for recommendations, aiming to enhance travel planning. Meanwhile, an investigation suggests that OTAs may be implementing price discrimination, with San Francisco residents potentially paying up to $500 more for identical hotel rooms. Amazon, after generating most of their operating profits from ads, has launched Amazon Retail Ad Service to expand ad opportunities. Marketing in the travel and hospitality industries is increasingly intertwined with revenue generation, calling for a unified approach to KPIs.

2 min

Minor Hotels: double-digit growth in 2024 and 50 new hotels by 2027

📊 Minor Hotels Europe & Americas forecasts €2.4 billion in revenue for a 10% growth over the previous year. Gonzalo Aguilar, new CEO, eyes price increase opportunities despite below pre-pandemic occupancy levels. The group plans to expand by 50 new hotels by 2027, aiming for a total of 700. For 2024, they predict a 15-20% rise in recurring EBITDA, reaching €375-390 million, with room rates averaging €145/night. Negotiations are underway for 52 more hotels, adding to the 18 already contracted for 2024.

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