TOP NEWS - 10 Minutes News for Hoteliers - Page 114

2 min

RateGain Secures Dual Recognition for Excellence in Growth & Innovation

📈 Noida, 03 December 2024: RateGain Travel Technologies Limited, recognized by The Economic Times as the Best B2B Travel Technology Provider and ranked in the Top 10 by Forbes India and DGEMS Select 200. Founder Bhanu Chopra credits the success to the team's passion and "GenAI" initiatives. RateGain, founded in 2004 and operating in over 100 countries, provides AI-powered SaaS solutions to 3,200+ customers and 700+ partners, including 26 of the Top 30 hotel chains.

TrueOrder KDS Solution Now Available on Select Elo Hardware

📱 IRIS renewed its 10-year exclusive digital F&B ordering agreement with Marriott International, the world's largest travel company with 8,700 properties. Since partnering with Marriott 10 years ago, there's been a double-digit increase in guest mobile orders and revenue, with thousands of outlets across Marriott hotels now using IRIS’s mobile dining and digital guest directory solution. Kansas City Marriott Downtown saw a 30-minute reduction in customer wait times, an 87% year-on-year increase in order volumes, and a 94% boost in F&B revenue, showcasing the popularity and efficiency of the app. Digital orders average 20-30% higher checks than traditional orders. IRIS integrates with POS and payment vendors like Oracle Simphony Cloud and Stripe, recently adding features for allergens, split bills, and digital staff ordering, aiming to enhance operational efficiencies and revenue potential.

Deliverect Acquires Tabesto to Fuel In-Store Sales with Smart Kiosk Technology

💰 IRIS renewed their exclusive 10-year digital F&B ordering agreement with Marriott International, encompassing 8,700 properties. A decade-long partnership led to a double-digit increase in mobile orders and revenue. IRIS' mobile dining solution, part of the Marriott Bonvoy app, now expands across property areas including pools and event spaces. The Kansas City Marriott Downtown reported a reduction in wait times by over 30 minutes and an 87% increase in order volumes, alongside a 94% F&B revenue increase. The digital platform integrates with various third-party systems like Oracle Simphony Cloud and offers features such as allergen filters and digital staff ordering.

7 min

From guesswork to predictive power: The evolution of hotel demand forecasting

📈 Hotel revenue managers adjust room rates to boost occupancy and sales by forecasting demand trends. Traditional forecasting models relying solely on historical data are inadequate due to constantly changing demand factors. Modern forecasting techniques, including causal AI and machine learning, are crucial for proactive adjustments, as demonstrated by other industries like airlines and online retailers. Cloudbeds Intelligence, set to release in 2025, will incorporate causal AI to optimize hotel revenue management, outperforming traditional models in occupancy and RevPAR (revenue per available room).

Perfect hotel welcome messages for a memorable first impression

🏨 Kabannas Hotels automates 92% of guest questions, Lake District Hotels reduces calls by 70%, Hotel Sacher achieves 96% automation rate, Sweet Accommodations increases online check-ins by 30%, and Macdonald Hotels & Resorts automates 100% of online communication, raising guest satisfaction over 80%. HiJiffy's AI-driven welcome messages enhance operational efficiency, guest satisfaction, and revenue opportunities through personalised, brand-consistent experiences from booking to arrival.

1 min

Frontline Views on Hospitality Careers and AI in Service – Victoria Gordon, Timber Cove Resort

🏩 Victoria Gordon, Front-of-House Manager at Timber Cove Resort, discussed her career progression from front desk agent to manager on Dec. 2, 2024. She highlighted the significance of community, training, and maintaining a balance between AI technology and personalized guest service in hospitality. The episode also touched upon the challenges and rewards of working at a remote nature-based resort and was sponsored by Roomza, offering a free Hotel Personalization Starter Kit including Dyson and Theragun equipment.

6 min

Improving hotel online reputation: Key metrics, challenges, and practical strategies

📣 95% of travelers prioritize online reviews over ads, impacting hotel bookings. Reviews on TripAdvisor, Google, and social media significantly influence Customer Satisfaction (CSAT) scores and Net Promoter Scores (NPS). Effective reputation management involves monitoring and responding to reviews across various platforms like TripAdvisor, Booking.com, Yelp, and Expedia. Hotels can improve their online standing by actively managing reviews, understanding guest sentiment, and maintaining communication that reflects well on the hotel. HiJiffy offers tools like a centralized communication console, AI-powered Booking Assistant, and AI Virtual Concierge to streamline this process and enhance guest experiences.

6 min

5 Hospitality Marketing Trends for 2025 to Watch (Other Than AI)

🏨 Properties adopting new marketing trends see up to 30% higher booking rates and 25% better guest satisfaction scores. By 2025, social media commerce will account for 17% of digital transactions. Wellness tourism is set to reach $1.1 trillion, with properties offering wellness programs seeing a 35% average daily rate premium. A notable 79% of consumers are influenced by user-generated content. Sustainability matters to 82% of travelers, and 77% will pay more for sustainable accommodations. Voice search will comprise 38% of travel-related searches, and 58% of guests prefer voice-enabled rooms, with 73% of millennials favoring such amenities. Implementing these trends is crucial for success beyond 2025.

2 min

Revving Up Hospitality: Hilton, McLaren, and Creative Brand Collaborations – Oral Muir, Hilton

🏎 Oral Muir, Vice President of Partnerships, Experiences, and Distribution at Hilton, discusses fostering creative partnerships in hospitality on Nov. 29, 2024. Highlighting a 20-year relationship with McLaren Racing, he emphasizes the significance of such long-term collaborations in delivering unique benefits. The episode explores how Hilton stays relevant with evolving trends, particularly adventure-seeking among younger demographics, using research and insights to craft partnerships and strategies, potentially augmented by AI in the future. Partnering with Roomza, Hilton offers a pilot program featuring premium traveler experiences and a Hotel Personalization Starter Kit with Dyson and Theragun equipment. 🏎️

1 min

STAAH Weekly Hospitality Quiz: 29 November

🏠 STAAH introduces a weekly hotel industry quiz to help professionals stay sharp and informed on trends. The quiz covers various topics including luxury hotel brands and essential hotel software. It's designed for both seasoned hoteliers and industry newcomers. Participants can join weekly and even take past quizzes by visiting STAAH's blog.

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