TOP NEWS

🚂 GCC Railway project, connecting six countries by 2030. Kuwait signed a $8 million contract with Proyapi for a 2,177-km railway design. Oman, Saudi Arabia, and the UAE are already progressing with construction. GCC Grand Tours Visa, enabling travel to all six GCC countries, launching in 2025. Saudi Arabia's SAR tendering design consultancy for the $7 billion Saudi Landbridge, featuring over 1,500 km of new track. Luxury train, Dream of the Desert, with 14 carriages and 34 suites by Arsenale, starting service in Q3 2026. UAE's Etihad Rail to link Dubai and Abu Dhabi in 30 minutes at 350 km/h, with no set launch date for the passenger service.

📊 Golden Corral, with over 50 years of history, has launched a nationwide rollout of the Qu’s unified commerce platform/POS and Decision Logic's web plus mobile solutions, utilizing the AT&T network. HonorBuilt facilitated the transition, focusing on cable management and network wiring. This "Cloud Corral" platform has centralized menu management allowing location-specific pricing adjustments. Since its implementation, training time has been reduced from several shifts to approximately 30 minutes. The full brand rollout was completed in 2024 within just seven months, overseen by HonorBuilt, providing end-to-end installation support.

🏨 U.S. hotel industry Q1 2025 shows RevPAR growth of 6-8%, occupancy rates at 65-67%, nearing pre-pandemic levels, and ADR growth around 4-5%. Labor market stabilizes; group and business travel fully recovers. Economic stability supports consumer spending despite slowdown concerns. Sustainability and tech drive innovation with eco-friendly practices and AI. Wellness and experiential travel rise in popularity. Industry well-positioned for growth but must address labor challenges and economic uncertainties.

🏨 Choice Hotels partners with Mews for a PMS to enhance its franchise network's operations and customer experiences. Mews Cloud integrates with Choice's choiceEDGE CRS for real-time pricing and availability updates. Benefits include data visibility, operational excellence through task automation, scalable infrastructure, and improved guest experiences. Key technological milestones for Choice Hotels: first hotel website (1995), cloud-based PMS (2003), iOS hotel app (2009), instant booking on TripAdvisor (2014), app-integrated gift cards (2016), cloud-based CRS (2018), AWS operations (2019), and AI-powered revenue management (2021). All infrastructure migrated to AWS by 2024.

🛌 Apr 24, 2025 - Hospitality moves beyond services to crafting emotional guest experiences with personalized care. Key takeaways include the essence of hospitality in making guests feel valued, the importance of personalization, the crucial role of emotional connection in satisfaction, the impact of digital transformation, the growing emphasis on sustainability and ethics, and the shift towards an experience-driven future in the industry.

🏨 South Africa's hotel occupancy rates hit 62.5% in early 2024, with a 12.3% year-on-year increase in RevPAR. A McKinsey report suggests hyper-personalization could boost direct bookings and guest retention by up to 30%. Sustainability is key, as 83% of global travelers prioritize it in accommodation choices. Cloud-based hotel management systems improve revenue and efficiency by 20-25%. Domestic overnight trips in South Africa surged to 38 million in 2023, with a 22.4% rise in spending to R121.4 billion.

🏨 In 2025, the U.S. hotel industry is adapting to challenges with 55% of HAMA survey respondents changing brand/management strategy. The American Hotel & Lodging Association sees over 14,000 new jobs but staffing remains below 2019 levels. Alberigo Hotel Management, featured in LODGING's 2025 guide, manages 2,350 rooms across 20 properties, focusing on guest experience and operational excellence. Contact: Richard Alberigo, President-CEO, richard@alberigohotelmgt.com.

💾 The U.S. Bureau of Labor Statistics notes that the hospitality industry has high turnover rates. Hospitality roles are perceived as temporary and the work environment is demanding, leading to hiring barriers. AI and automation are now being used to overcome these barriers by crafting optimized job descriptions and improving hiring processes with tools like applicant tracking systems. Data indicates that 61% of workers prefer jobs offering remote or hybrid options. AI-driven hiring solutions are emerging, but bias and candidate experience concerns remain. Recruitment technology should integrate with existing systems to create a seamless employee lifecycle, and 69% of HR leaders expect hiring to be as difficult or more so than in 2024. Hospitality leaders are encouraged to leverage technology to improve recruitment and retention strategies.

📈 In April 2025, IDeaS, a SAS company, launched IDeaS Spotlight in London, a demand intelligence solution for the hospitality industry. Spotlight uses advanced analytics and AI to aid marketers in identifying high-value opportunities and optimizing marketing spend for maximum incremental revenue impact. It allows for quick strategy adjustments and fosters collaboration between marketing and revenue management teams. IDeaS clients will have selective access to the new solution starting July 2025.

🏨 Global hospitality in Q1 2025 saw guest satisfaction (GRI) peak at 86.7%, exceeding 2019's 86.4%. While review volumes grew by a marginal 0.7%, review response times halved to 3.1 days with a 70% response rate. North America led with robust GRI and review volume growth, whereas Asia and Africa faced review volume and GRI challenges, respectively. Despite improvements in Cleanliness, Room, and Service indexes, the global Value index stalled, signaling rising guest price sensitivity.