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TOP NEWS

1485 posts

The day’s essential hospitality headlines: must-read news for hotel professionals, curated by our editors.

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  • 3 min

Shiji Named Finalist for 2025 AWS Industry Partner of the Year

  • Tony Loeb
  • 2 December 2025
💻 Shiji was named a finalist for the 2025 Geography and Global AWS Partner Award, specifically in the "Industry Partner of the Year – Travel and Hospitality" category, on December 2, 2025, in Atlanta, Georgia, USA. Shiji's recognition emphasizes its innovative use of AWS services to enhance hotel operational efficiency and guest experiences. Globally, Shiji supports over 91,000 hotels with its cloud-based technology. The awards are reviewed by Canalys, focusing on customer success. Shiji employs over 5,000 worldwide.
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  • 6 min

🛌 Bed Time Stories by Testbed Vegas 💡 – 1 Dec 2025

  • Mark Fancourt
  • 2 December 2025
💻 Las Vegas is navigating economic challenges by integrating AI into its core industries. RCG Economics reports that up to 95% of hospitality jobs in Southern Nevada are at risk by the end of next year. Despite a 4% visitor drop, tech conventions boosted October attendance. NoMad Las Vegas will be rebranded in early 2026. The Culinary Union guarantees six-month notices for tech affecting jobs. AWS re:Invent 2025 introduced Marengo 3.0, enhancing video analysis. Zoox expands its robotaxi fleet, enhancing Las Vegas transportation.
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  • 4 min

The 2026 Playbook: Experience First, People Second, Efficiency Always

  • Anders Johansson
  • 2 December 2025
💻 In 2026, hotels must focus on immersive "active" experiences to boost guest spending, leveraging AI agents for hyper-personalization and cultural mediation. These strategies can increase ADR, loyalty, and emotional connections. AI supports employees by preventing burnout and coaching, essential for Gen Z retention as they dominate frontline roles. Operational AI agents improve productivity with a 6% revenue growth and 20-30% downtime reduction. Early adopters see 5-15% net profit increases through AI-driven efficiency.
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  • 2 min

‘The Power of Hospitality Podcast’ returns with a SECOND SERIES!

  • Sophie Weir
  • 2 December 2025
🎤 Luxury hospitality professional Jupiter Humphrey-Bishop launches the second series of "The Power of Hospitality Podcast" in early December 2025. The series features interviews with industry icons such as chef Anton Mosimann, Lansdowne Club CEO David Herbert, critic David Ellis, and Hotel Cafe Royal GM Eugene Leonard. Following her first series in May 2025, Jupiter delves deeper into industry insights and entrepreneurial mindsets, inspiring listeners to pursue their career goals.
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How AI is accelerating airline-style pricing in hotels

  • Automatic
  • 2 December 2025
🏨 Dec 2, 2025, hotels are adopting airline-style pricing, unbundling room rates via AI-driven analytics. This allows guests to pay only for desired services, enhancing satisfaction and generating new revenue. AI enables personalized upselling and anticipatory service, offering tailored upgrades like early check-in or wellness services. However, there's a risk of decision fatigue, necessitating clear, thoughtful design. This approach enhances guest control and loyalty while balancing perceived value and fees.
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  • 1 min

Small hotels, big advantage with AI

  • Automatic
  • 2 December 2025
💻 Dec 2, 2025: Independent hotels can outpace large chains by leveraging agility in adopting AI tools, free from corporate constraints. They enhance visibility with AI-driven search, boost efficiency through AI assistants, and refine pricing using AI tools. Protecting data with business-grade subscriptions is crucial. A four-step adoption path aids modernization: visibility checks, operational automation, secure upgrades, and specialized platforms. This enhances operations, pricing, and marketing with minimal investment. Read more at [Hotel Dive](https://www.hoteldive.com/news/hotel-brand-artificial-intelligence-marketing/806635/).
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  • 2 min

Waterford Hotel Group, Maverick Hotels get together

  • David Eisen
  • 1 December 2025
📊 Waterford Hotel Group and Maverick Hotels & Restaurants announced a merger in December 2025 to consolidate over 50 properties, enhancing growth and operational efficiency. Based in New England and Chicago, the merger aims to expand brand diversity and geographic reach. Waterford operates nine hotels in Connecticut and six in Louisiana. The merger promises new career opportunities and aims for minimal disruption during a year-long integration, strengthening their competitive edge in the hospitality sector.
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  • 2 min

EHL Hospitality Outlook 2026: Five trends reshaping the future of hospitality

  • Automatic
  • 1 December 2025
📈 Dec 1, 2025, the EHL Insights Report forecasts key hospitality trends for 2026: Autonomous AI agents streamline operations, freeing staff for better guest engagement. Sustainable food innovations and “edible robots” reshape culinary experiences. Human-centric leadership addresses talent shortages with inclusive cultures. Immersive experiences transform hotels into storytelling platforms. Regenerative hospitality focuses on “net-positive” impacts. The global market, worth $4.90 trillion in 2024, grows at 5.3% CAGR, demanding agility from operators to meet evolving demands.
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  • 2 min

#hoteltech #traveltech #smarthotels #hospitalityinnovation #futureofhospitality #aidrivenfuture #hotelautomation | Joe Imholz

  • Joe Imholz
  • 27 November 2025
💻 AI is revolutionizing hotel bookings: OTAs transform into AI travel agents, shifting focus to intent, behavior, and context. In 3-7 years, conversational discovery will enable users to book via API requests. Operational systems (OMS, PMS, CRM) merge into a unified layer, enhancing efficiency. Privacy shifts to user-controlled "preference vaults," emphasizing permission-based personalization. Standardization is key for AI efficiency. This opens new opportunities for AI-first hospitality models like Stay Tiny Hotels. What changes do you foresee?
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Hoteliers warn Budget measures risk squeezing sector

  • Corina Duma
  • 27 November 2025
🏨 Hotel operators are concerned about the Autumn Budget's impact, with potential business rate hikes exceeding 250% for some properties by April 2026. Transitional relief will cap increases at 30% for large assets. The National Living Wage and minimum wage rises will further squeeze margins. A visitor levy could add strain, with industry job losses reaching 89,000 in nine months. Despite permanent business tax reductions for 750,000 sites, the hospitality sector faces significant financial pressures.
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