Hotel Operations

RoomPriceGenie, the award-winning revenue management solution for independent properties and groups, today announced the release of its latest free resource: Forecasting Made Simple: A Guide to Smarter Planning & Higher Profits for Independent Hotels and Small Groups.

This article was written by Hospitality Daily Podcast. Click here to read the original article In this episode, Andrew Arthurs, President and COO of Actabl, joins us to discuss one…

It’s a scenario business travellers know all too well. You arrive at your hotel after a long flight, luggage in hand, mind on tomorrow’s meetings. The hotel lobby looks welcoming, until the front desk asks for a credit card. Again. You explain it’s a corporate booking. You mention the virtual card. The staff dig through faxes or refresh emails. Minutes pass. Frustration rises. Your trip is supposed to be starting, but it already feels off. And it’s not just anecdotal. Recent research from Conferma, surveying business travellers across the UK, US, and ANZ, shows that hotels are still tripping over the very first hurdle.

Creating a financially engaged leadership team in your hotel is no different from creating a strong guest service culture or a team that has colleague and leader engagement as their mission. What you attend to grows, it’s that simple. What’s different with the finances is you and your focus. The picture you want to create needs to be clear, and you need to have a plan to follow and resources to employ to create financial leadership. It’s no different from guest service or colleague engagement. We would not expect these two disciplines to grow and prosper in our hotel on their own. No, we recognize that these require constant attention and nurturing. The financial leadership in your hotel is exactly the same.

This article was written by Hospitality Daily Podcast. Click here to read the original article Andrew: The network effect is real in hospitality, and a network doesn’t happen by accident.…

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We teach kids to stop, look, and listen. Why not hotel teams? Over the weekend, I stayed at one of Australia’s most celebrated luxury hotels. The setting was world-class. The…

When most people think of hotel upselling, they often think of it as offering a guest a bigger room at check-in. But today, upselling in hotels means so much more. Every single interaction you have with a guest — from booking to pre-arrival communications to in-person conversations — is an opportunity to create both value for your guest and revenue for your property. THere’s just one key difference, and that lies in how you approach it.

𝗟𝘂𝘅𝘂𝗿𝘆 𝗿𝗲𝘀𝗼𝗿𝘁𝘀 𝗱𝗼𝗻’𝘁 𝗹𝗼𝘀𝗲 𝗴𝘂𝗲𝘀𝘁𝘀 𝗶𝗻 𝗹𝗼𝘄 𝘀𝗲𝗮𝘀𝗼𝗻. They lose reasons to travel. 𝗦𝗵𝗼𝘂𝗹𝗱𝗲𝗿 𝘀𝗲𝗮𝘀𝗼𝗻 𝗵𝗶𝘁𝘀, the pace report thins, and the reflex is discounting. But rate cuts train your…

Luxury is not a vibe. It’s a discipline. We talk a lot about luxury experiences like they just happen. But do you know what they’re actually born out of? Repetition.…