Innovation

🤖 AI ensures seamless, consistent guest interactions across channels, enhancing trust and experience. By unifying data, AI provides consistent, context-aware responses—whether at check-in or midnight. It scales personalization, offering tailored messages and services, boosting satisfaction, retention, and reputation. AI adapts to evolving guest behaviors, enhancing hospitality rather than replacing it. Integrating AI-driven intelligence is a strategic advantage in the competitive market, fostering brand loyalty through reliability and relevance.

🚌 Eric Murphy launched Scream Truck in September 2020 with 20 hot pink trucks in New Jersey, serving 110,000 households across 75 towns. The innovative ice cream service uses proprietary software for on-demand delivery and doesn't accept walk-up orders. Customers sign up online, receive notifications, and pre-order. Scream Truck offers premium ice cream and seasonal items, like hot chocolate. Expansion plans include Las Vegas, Long Island, and other U.S. regions. Franchising has commenced to assist growth.

🌏 "Innovators 100" report by Globetrender, based on three years of research, showcases global travel innovations. Highlights include: Sensible Weather's climate-based insurance; Sweden's folklore-based campaign; Saudi Arabia's Trojena desert ski resort; Bear Grylls' survival academy in Greece; and Florida's TV series, "Life's Rewards." Minoan's shoppable stays and Seatrac's Greek beach accessibility are also featured. Each innovation reflects trends like sustainability, tech integration, and inclusivity, redefining the travel industry. Download the report for £250 or free with VOLT subscription.

💻 At HITEC 2025, Richard Valtr, founder of Mews, discussed the transformative potential of generative AI in hospitality. Valtr envisions AI enabling personalized guest experiences, such as custom minibars and tailored local activities. This shift could redefine hotel operations, impacting labor by supporting generalist roles with AI assistance. He advocates for adaptable tech systems, combining central integration with bespoke solutions. Valtr emphasizes the balance of AI's capabilities with human intuition to enhance genuine hospitality experiences.

📊 Cory Chambers from HVMG reveals that HVAnalytics, a BI platform, was formalized two years ago to handle operational data from over 30 sources. It offers real-time insights into hotel efficiency by integrating data on revenue, labor, and guest satisfaction. Five years ago, HVMG started data warehousing to streamline multi-property portfolios. The platform's features include dashboards, KPI alerts, and predictive forecasting. Future updates aim to simplify the tool while enhancing functionality, emphasizing the importance of AI and minimal human error.

📈 Shiji released its 2025/2026 Hospitality Distribution Technology Chart on June 11, 2025, in Barcelona, Spain. The chart highlights trends like the rise of marketplace platforms, social media as a booking engine, and AI integration. New sections include Marketplace, Social Media with Booking, and Upselling. Platforms such as Douyin and WeChat feature in the "Social Media with booking" category. Shiji, founded in 1998, employs over 5,000 people in 31+ countries, serving 91,000+ hotels.

💻 Shiji and Roibos partner in Barcelona on April 15, 2025, enhancing hotel distribution with global connectivity. This collaboration leverages Roibos’ distribution network and Shiji's technology, optimizing hotel operations for over 91,000 hotels worldwide. Shiji, with 5,000 employees, leads the hospitality tech market. The integration aims to improve competitiveness with advanced digital solutions, maximizing revenue and efficiency. This partnership marks a significant step in redefining hotel technology.

💻 In April 2025, Smart Hotel Manager partnered with Remington Hospitality in Dover, Delaware, to enhance their Live Safety platform across seven Remington properties. This mobile platform improves emergency readiness with multilingual support and real-time tracking. It addresses issues like staff turnover and outdated emergency plans. New features, including navigation and push notifications, are being added based on feedback. Performance metrics like response time are under observation as the project expands to more hotels.

🤖 AI agents are transforming consumer interactions, with browser-based tools like Mariner and Operator making autonomous decisions and purchases. This shift requires brands to adapt by appealing to both human and AI "shoppers" to avoid losing awareness and search traffic. There are potential security and operational risks with increased AI reliance. Brands should focus on experiential and emotional value in AI-driven markets, preparing for "zero-touch" engagement and enabling cross-brand and multi-service AI integration.

📱 In the hotel F&B sector, outdated systems like clunky POS terminals and handwritten orders impede efficiency and guest satisfaction. Chris Lawson of IPORT suggests a phased technology upgrade to empower staff with smart, connected tools. Key strategies include integrating F&B tech with core systems, leveraging data for personalization, and emphasizing staff augmentation over replacement. This approach enhances guest experience, reduces operational friction, and aligns with modern expectations for personalized service.