Innovation

💾 Hostaway, a vacation rental software company, secured a $365 million investment led by General Atlantic with PSG Equity participation. Founded in 2015, the company serves properties in over 90 countries with over 230 employees from 44 countries. Hostaway's marketplace includes over 200 partners. The investment, the largest in its segment to date, aims to fund international expansion, product development, and AI initiatives. The short-term rental sector is a $133 billion market, growing at 12% CAGR, serving over 21 million properties globally. Hostaway is also expanding in France, Italy, and Spain.

💸 Author: Vanshikha Dhar. Published on: December 19, 2024. Hotel business intelligence tools help hotels transform complex data into actionable insights, aiming to boost revenue, enhance guest experience, and optimize operations.

🏨 Mews focuses on enhancing hospitality by allowing staff to create meaningful moments with guests through technology that supports operational efficiency and human connection. Mews Kiosk simplifies check-ins/out, while automation captures guest preferences. Mews for Salesforce integrates PMS with CRM for personalized experiences. AI chatbots offer 24/7 support, maintaining brand voice warmth. Mews streamlines operations, improving time management and payment success. Mews supports sustainability through efficient data reporting, aligning with guest demands for eco-conscious stays.

Miami, FL, 17 December 2024 — Boom, the world’s first AI Property Management Software (AiPMS), has today announced its expansion into the boutique hotels sector.  The entry marks the first time…

🏨 Mews experienced a 51% increase in monthly recurring revenue (MRR) from November 2023 to November 2024, processing over €10 billion in payments. The company secured $110 million in funding, reaching a valuation of over $1.2 billion, attaining unicorn status. Thousands of new hoteliers joined Mews, including major brands like BWH Hotels and Staypineapple. The Mews team grew to 1,217 employees and completed four major acquisitions. Mews also made its presence felt at numerous events, including the largest Unfold ever in Amsterdam, and celebrated multiple industry awards in 2024.

HELSINKI – (December 17, 2024) – Hostaway, a leading all-in-one vacation rental software and management system, today announced it has secured a $365 million strategic growth investment led by General Atlantic,…

📱 Danica Smith, Founder of MorningStar GX, discussed enhancing the guest experience using technology in hospitality on Dec. 19, 2024. Key insights include focusing on guest satisfaction, the importance of simplicity in tech adoption, the value of beta testing, viewing tech providers as partners, the impact of industry acquisitions on integration, and advice on evaluating tech partners. 🏨

🏨 Nearly 65% of hotel guests feel digital signage solutions enhance their stay, prompting hoteliers to consider updating these technologies. Digital signage, equipped with various sizes and features, ensures consistent staff service and entertains guests. Optimal placement for staff communication includes areas where employees convene. For guests, large dVLED displays in lobbies or restaurants provide information and ambiance, elevating the experience and potentially increasing revenue by keeping guests on-site.

💻 When pitching IT projects, Tudgay and Li emphasize understanding the audience; owners care about different aspects like innovation, security, or profitability. Li's approach at JC Resorts, learned from a 20-year tenure, stresses instilling confidence by demonstrating immediate tech improvements, like upgrading to Outlook. Previously, the company had zero tolerance for wasting money on technology, but Li's success led to significant trust and million-dollar IT project budgets. Presenting ROI and thorough preparation are crucial to secure leadership and operations buy-in before budget meetings.

🎉 STAAH, a hospitality technology solutions provider, announced its December 2024 product updates to enhance user experience. New features include a drag-and-drop option for updating availability formulas in bulk, a hide availability function, multi-selection for weekends, property-level yield based on inventory, a master room type link, and enhancements to the Max V2 Matrix for revenue control. The Booking Engine now allows color customization of the WatchMyRate (WMR) comparison widget, displays up to five channels, and introduces a new 'Package View' for SwiftBook. Moreover, a counter is added for promo codes with a limit on booking numbers, configurable at both property and group levels. For properties offering day-use rates, new widget designs (Widget I and II) are provided, and a new Booking Engine Dashboard displays real-time visitor stats and other key performance metrics. The updates aim to improve the functionality and effectiveness of hospitality management before the start of 2025.