Restaurants Must Focus on Experience, Not Just Food, to Attract Dine-In Customers Post-COVID-19
🍴 During the COVID-19 era, restaurants mastered takeout and delivery. Steve Starr, CEO of StarrDesign, notes the shift from social dining to convenience, impacting dine-in revenues. Despite higher dine-in checks, restaurants lose out on experiences and sales, like alcohol. Starr emphasizes creating engaging experiences beyond food to draw patrons back. Simple, intentional designs foster connection, countering the device culture. Restaurants must focus on unique experiences that delivery can't offer to remain relevant.
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