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  • 5 min

Nespresso Targets Premium Coffee Experience as Key Differentiator in U.S. Hotels, Says B2B Head Nick Stevens

  • Guest Contributor
  • 27 August 2026
☕ Nick Stevens, head of B2B for Nespresso for Business, prioritizes making Nespresso the premium coffee partner in the U.S. hospitality industry by fostering relationships with key groups and demonstrating sustainability advantages. Stevens emphasizes coffee's role in enhancing guest experiences across hotels and addressing cost pressures. Nespresso’s capsule systems now offer diverse beverage options and focus on sustainability, with significant investments in capsule recycling and responsible sourcing, while meeting evolving guest demands for quality and personalization.
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  • 2 min

Google Wins Auction for Spirit Airlines Data with $10 Million Bid, Pending Court Approval

  • Kate Harden-England
  • 27 August 2026
📈 Google, in a $10 million bid after Spirit Airlines' bankruptcy, won auctioned data, including 10 million emails and 500 million Microsoft Teams conversations, but excluding 100 million passenger profiles. The data aims to enhance Google's AI models. A third party will anonymize data to address privacy concerns. A court hearing on September 9, 2026, will decide the transaction's validity after objections from Spirit's flight attendants' union. Spirit ceased operations in May 2026.
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Shep Hyken Proposes Five Strategies to Reduce Customer Churn by Addressing Inconsistent Experiences and Measuring Churn Rates

  • 10minhotel.com
  • 26 August 2026
📈 Updated August 23, Shep Hyken, a customer service expert, highlights five strategies to combat churn: focus on consistent customer experiences, measure churn like sales, and uphold high service standards. Hyken emphasizes that churn stems from inconsistent experiences rather than service flaws. Accurate churn measurement is crucial—e.g., "Our customer churn is down 5%." By addressing these inconsistencies, companies can retain more customers. For more insights, visit Hyken's website or connect via LinkedIn.
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IHG Launches Complimentary Racquet Cruiser Motorcoach for US Open Fans to Enhance Tournament Experience

  • 10minhotel.com
  • 26 August 2026
🎾 August 26, 2023, New York: IHG Hotels & Resorts, the official hotel partner of the US Open, introduces the IHG Racquet Cruiser, a premium motorcoach offering complimentary rides from Arthur Ashe Stadium to select Manhattan hotels. Running during the US Open from August 23 to September 13, 2026, the cruiser features amenities like pizza, express facials, Wi-Fi, and more. Additionally, IHG's Watermelon Slice cocktail returns at the Racquet Bar, enhancing the tournament experience.
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  • 2 min

UK Car Rental Prices to Rise Modestly by 0.6% to 1.3% in 2026-27, Says Amex GBT Report

  • Kate Harden-England
  • 26 August 2026
🚗 UK business travel car rental prices are expected to rise modestly by 0.6% to 1.3% in 2026-27, due to improved vehicle supply and strong competition. France and Spain will see a smaller increase, between 0% and 0.5%. Germany and Scandinavia anticipate increases of 1% to 2.5%, while the Netherlands could face a 4% to 5% rise due to tax changes. The report emphasizes the importance of considering local factors like seasonality and taxation.
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  • 1 min

Seattle and Orlando Top Domestic Labor Day Destinations; Rome and Vancouver Lead International List, Says AAA Data

  • LODGING Staff
  • 25 August 2026
🛫 Seattle, Orlando, Boston, Denver, and New York are this year's top domestic Labor Day weekend destinations, while Rome, Vancouver, London, Dublin, and Paris lead internationally, per AAA booking data. Travelers seek memorable experiences, booking Alaska cruises, National Park tours, and European sightseeing. Educational trips to historical sites in Boston, Chicago, Rome, and Athens are popular. Many plan future excursions, booking cruises for 2027. Notably, car rentals facilitate trips to Rocky Mountain, Arches, Zion, and Grand Canyon National Parks.
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  • 1 min

England's World Cup Performance Boosts UK Managed Pub Sales by 4.2% in July, NIQ RSM Tracker Reveals

  • katherinedoggrell
  • 25 August 2026
⚽ England's World Cup run in July 2025 boosted Britain's managed pub groups' sales by 4.2% compared to July 2024, according to the NIQ RSM Hospitality Business Tracker. Fans flocked to pubs for England's five matches, including the semi-final and final, increasing footfall significantly. This surge in attendance was driven by the excitement surrounding the games, with patrons arriving hours before each match. The data was collected by NIQ in collaboration with CGA intelligence and RSM.
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  • 2 min

Sybron Launches SyBio, a Sustainable Cleaning Solution with 30x More Actives for Hospitality Industry Efficiency

  • Jade
  • 25 August 2026
🧹 Sybron emphasizes reliability in luxury hospitality, advising cost-effective housekeeping with trusted suppliers. Key to their approach is the SyBio range—a sustainable cleaning solution with 30x more actives than alternatives, promising a superior clean lasting up to 30 days. They advocate for efficient multi-purpose products, robust supplier support, and controlled dispensing systems to optimize cleaning efficacy and time management in luxury hotels and restaurants. Online training and adherence to COSHH requirements ensure comprehensive service delivery.
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  • 11 min

A Quarter of Hotels with Legacy Systems are Transitioning to Cloud-Based Channel Management Platforms, Led by Independents

  • legarde
  • 25 August 2026
```html 📚 ``` Roughly 25% of properties using legacy or on-premises systems are migrating to cloud platforms, led by independent hotels due to limited IT staff. RateGain is highlighted as a top choice for consolidating booking processes. Platforms like Cloudbeds connect to 450+ OTAs, while RateGain connects to 700+. RateGain's platform processes 200 billion+ ARIs annually. With RateGain, Faranda Hotels increased reservations by 20%, demonstrating reliable performance. RateGain serves over 13,000 customers across 160+ countries.
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  • 2 min

Fliggy and Ryanair Partnership Increases Flight Bookings by Over 20% Month-on-Month in Chinese Market

  • Kate Harden-England
  • 25 August 2026
🛩️ Chinese online travel platform Fliggy partners with Ryanair, boosting bookings by 20% month-on-month. This deal, supported by Atlas, enhances Ryanair's presence in the Asian market. Over ten European destinations are among the top thirty for Chinese travelers in early 2026. Dara Brady, CMO of Ryanair, emphasizes transparency and direct booking access. Li Chen of Fliggy highlights increased European travel demand, offering customers better value and broader flight options.
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