Hotel Loyalty Programs' "Earn and Burn" Dynamics Challenge Profitability of Luxury Properties by Reducing On-Site Revenue
💸 The "earn and burn" challenge, discussed at the June IHIF NYU, affects hotel profitability. Guests earn points at midscale hotels and redeem them at luxury locations, spending less on-site and potentially displacing higher-paying guests. This impacts revenue per available guest (RevPAG). Solutions include optimizing channel management, prearrival upselling, and length-of-stay policies for resorts. Aligning marketing and revenue teams is crucial for sustainable profitability in high-end hotels.
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