Online and mobile check-in, all in one feed. This hub gathers the latest news and technology around digital arrivals and contactless hotel stays, curated by 10 Minutes News. Follow the tools streamlining the front desk.
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405 rooms, zero doubts: How Vegas Resort is building the future of hospitality with Cloudbeds’ Open API
23 October 2026For Vegas Resort’s Alessio Ripanti, hospitality wasn’t the original plan. With a background in software engineering, he moved to Malta to develop mobile applications. After successfully building and selling a marketing technology company, he identified a new opportunity: investing in and developing properties. Today, Alessio manages a portfolio of six properties and nearly 580 units across Malta, with his team set to grow to over 100 employees. The biggest of them is Vegas Resort. Opened in August 2025, the resort…
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Hotels and Vacation Rentals Compete as 45% of Travelers Consider Both Options Before Booking, Study Shows
23 October 2026🏨 Hotels vs. Vacation Rentals: 45% of travelers now consider both options before booking. Hotels offer structured service with daily housekeeping and 24/7 support, primarily in urban centers. Vacation rentals, spread across residential areas, offer privacy, multiple bedrooms, and kitchens, often booked via OTAs like Airbnb. Hotels use direct booking strategies; vacation rentals rely on OTAs. Pricing varies: hotels have transparent rates, while vacation rentals include additional fees. Both accommodation types cater to distinct guest preferences and experiences.
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Hotels with Wellness Facilities Report 108% Higher Revenue per Available Room, Highlighting Growing Trend in Wellness Tourism
22 October 2026🏨 2024: The global wellness economy will be valued at $6.8 trillion, growing 7.5% annually. Wellness tourism and spas are expanding faster at 14.5% yearly. Hotels with significant wellness facilities earn 108% higher TRevPAR. Steve Porter of Trybe explains the trend of guests booking hotels for wellness offerings. Mews and Trybe collaborate to streamline booking systems, enhancing guest experiences. Technology aids in managing operations and maximizing wellness value, encouraging a holistic hotel approach.
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Hoteza Awarded EcoVadis Committed Badge for Advancing Sustainability in Hospitality with Digital Guest Journey Solutions
22 October 2026💻 Hoteza, a hospitality technology provider in Larnaca, Cyprus, received the EcoVadis Committed Badge 1 hour ago for its sustainability practices in four key areas: environment, labor and human rights, ethics, and procurement. Their digital solutions, used by over 1,000 hotels in 90+ countries, aim to reduce paper use and enhance operational efficiency. Hoteza’s framework targets 13 sustainability objectives, promoting digital guest journeys and sustainable hotel operations.
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Hoteza HSIA Manages Over 52,000 Concurrent Sessions and 5 Gbps Peak Traffic Across Guest Networks Daily
22 October 2026📶 In Alena Ivanova’s opinion piece, Hoteza HSIA handles over 52,000 concurrent sessions and 5 Gbps of peak daily traffic, verifying 30,000+ phone numbers and collecting 28,000+ emails monthly. The network’s robustness is crucial for hotel operations, ensuring seamless guest experiences. Continuous monitoring and proactive measures like automated load balancing and error-correcting login features help maintain connectivity. Effective guest connectivity reduces front desk issues, underscoring the importance of the network as hotels integrate guest services into one platform.
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Booking Holdings Invests $100 Million in Vayo, a Startup That Monitors Post-Booking Hotel Price Drops
22 October 2026🗺 Booking Holdings plans to invest $100 million in Vayo, a startup that tracks booking emails and alerts users about price drops. Vayo’s private beta launched recently. This move marks a shift in strategy, focusing on post-purchase engagement rather than securing the initial booking. Despite AI chatbots contributing less than 1% of room nights, Booking Holdings sees value in monitoring bookings between reservation and check-in. Vayo’s beta is invite-only, with the investment contingent on product performance.
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Creating a Hotel Business Plan in 2027: Essential Steps for Success and Financial Viability
22 October 2026🏨 A hotel business plan serves as a roadmap and a funding document, crucial for proving concepts before capital investment. By 2027, key sections include executive summaries, financial projections focused on occupancy, ADR, RevPAR, and GOPPAR, and strategic plans for marketing and operations. Emphasizing competitive analysis, realistic financial modeling, and technology integration is vital. Aim for financing readiness with contractor quotes and lender shortlists before contracts. Regularly update the plan to align with market realities and goals.
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Booking.com’s 2027 Travel Predictions Highlight Demand for Financial Flexibility and Personalized Wellbeing Preferences
21 October 2026🛫 In 2027, Booking.com forecasts key travel trends with insights from 28,230 global respondents. Half of travelers face budget-related group tension, and 56% select companions for financial savvy. Personal wellbeing influences 67% of travel choices, with 58% considering dietary needs. Recovery-maxxing rises, as 85% return more tired from vacations. Local cultural connections attract nearly 74% interested in culinary experiences. Survey in 2026 covered 32 countries, with a margin of error of +/- 0.6%.
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Hotel AI faces the customer: the battle is played out before the booking
20 October 2026This article was written by HospitalityOn. Click here to read the original article A traveler can now search for an Accor hotel by chatting with Claude, Anthropic’s assistant, as they have been able to do in ChatGPT since January, according to Mehdi Hemici, managing director of the ALL Accor program. Wyndham and IHG opened their apps in ChatGPT in the spring, while Hilton and Marriott are testing natural-language search on their own sites. All are entering ground that Booking.com and…
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Duve’s Digital Guest Experience Platform Increases Hotel RevPAR by 1-2% with Automated Check-Ins and AI-Driven Personalization
19 October 2026📱 Founded in 2016, Duve focuses on digitizing guest experiences in hospitality. From 2016 to 2019, they catered mainly to holiday rentals, including Check My Guest and Staycation. By 2019, they expanded to hotels, allowing guest check-ins via personal devices. AI integration personalizes journeys, improving RevPAR by 1-2% and boosting online check-ins to 70%. AI automates 75-80% of messages and supports upselling. Duve aims to fully automate personalization, turning impressions into loyalty.
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Indoor Air Quality Crucial for Hotels: Impacts Comfort, Guest Reviews, and Revenue, Highlights Need for Clean Ductwork
16 October 2026💨 In 2026, hotel IAQ (Indoor Air Quality) is crucial, with ANSI/ASHRAE 62.1 stating at least 80% of guests should find air acceptable. The EPA notes indoor pollutants can exceed outdoor levels, impacting health. NADCA’s ACR Standard, updated in 2025, guides HVAC cleaning. J.D. Power’s 2026 report highlights rising guest satisfaction linked to IAQ. Clean ductwork reduces energy costs, extends equipment life, and boosts satisfaction, impacting reviews and repeat bookings.
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Survey by Mews Finds 63% of Travelers Prefer AI for Price Tracking, While Only 44% Want AI Itinerary Planning
16 October 2026📈 In July 2026, Mews surveyed 3,250 travelers across eight countries, revealing that 63% favor AI for hotel rate monitoring and 56% for translations. However, only 44% want AI planning itineraries, and 41% prefer it for room personalization. Comfort with AI using shared data is highest in the US (63%) and Spain (72%). Italy and Spain are optimistic about AI, with 58% of Italians welcoming check-ins without front desks. The study emphasizes AI’s role in handling admin tasks, enhancing human…
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Marriott Implements Corporate Qualified Rate Validation Requiring Work Email Confirmation for Discounted Rates Online
16 October 2026📅 Oct 16, 2026: Marriott introduces Corporate Qualified Rate Validation, requiring travelers to verify employment via a work email to access company rates online. Gmail or Yahoo emails aren’t accepted. The initiative aims to prevent misuse of easy-to-guess corporate codes, previously checked only at hotel desks. Verified users access discounted rates without repeated checks, impacting assistant bookings. The phased rollout affects select large accounts. Marriott’s goal is to align direct bookings with negotiated rates, enhancing negotiation leverage.
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AI Transforming Hotel Operations: Insights from Gilad Berenstein on Enhancing Guest Experience and Efficiency
15 October 2026💻 In a recent discussion, Gilad Berenstein highlighted the transformative potential of AI in hospitality. He suggested hoteliers should integrate AI into daily tasks for gradual innovation. AI swarms, like interconnected concierge agents, could enhance service, leveraging existing data. Case studies include Shashi Hotel’s noise-tracking sensors and Atlantis The Royal’s location beacons. Personalized upgrades, like a €30 custom trip for €300, exemplify AI’s value. Gilad emphasized AI’s role in allowing staff to focus on genuine hospitality.
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Airbnb Faces Competition from Over 27 Global and Regional Vacation Rental Alternatives in 2026
15 October 2026🏡 Airbnb, founded in 2007, connects 5.5 million hosts in 220+ countries, allowing unique stays and local experiences. Hosts can earn up to $25,000/month and benefit from AirCover insurance. Airbnb charges guests a 14.1%-16.5% service fee; hosts pay ~3%. Competitors include Vrbo with 2 million listings, Booking.com in 227 countries, and TripAdvisor with 7.3 million listings. Airbnb’s 2026 updates added Airbnb Experiences, AI features, and boutique hotels, enhancing guest services and options.
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Independent Hotels Should Focus on Understanding Guest Value Beyond Room Revenue for Long-Term Success
14 October 2026📆 In the 2026 holiday season, independent hotels focus on guest relationship value rather than occupancy rates. Hoteliers should identify guest spending patterns to enhance experiences and profits. A unified guest view integrates reservations, dining, gift cards, and more, potentially increasing revenue and loyalty. Operators must act on real-time insights and collaborate across departments. Maestro PMS aids by connecting guest data and facilitating meaningful direct bookings. Success is measured in guest relationship longevity, not just December revenue.
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Simone Puorto Advocates for Human-Centric Hospitality Amidst Growing Automation Trends at Infor Hospitality Connect Conference
14 October 2026“`html 💻 “` At the Infor Hospitality Connect in Copenhagen, Simone Puorto discussed “Humans-as-Luxury,” emphasizing the importance of human presence amid growing automation. Hospitality faces challenges with labor shortages, as sectors like luxury retail hire hospitality-trained individuals. In Japan, automation even extends to religious rituals. Puorto introduces three hotel models: technocentric, hybrid, and anthropocentric, highlighting the value of human interaction. While automation is necessary, the future of hospitality lies in choosing where technology enhances or undermines human connection.
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Bespoke Hotels Enhances Operations with Canary Technologies, Achieves Rapid ROI and Improved Guest Engagement Across 57 UK Properties
13 October 2026💻 Bespoke Hotels, managing 57 UK hotels, enhanced operations by adopting Canary Technologies’ solutions, including Mobile Check-In and AI Guest Messaging. These technologies streamline processes, improve guest data collection, and offer tailored upsells, leading to strong ROI within weeks. Canary’s platform supports 100+ languages, automates routine queries, and boosts guest engagement. Trusted by 20,000 hotels globally, Canary Technologies modernizes hotel operations with AI, enhancing both efficiency and guest experiences across its vast client base.
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Hotel Industry Report Highlights 49% of Hoteliers Struggle with Data Access Due to Fragmented PMS Systems
12 October 2026📈 49% of hoteliers face challenges accessing essential data for revenue and operations, due to fragmented systems. PMS integration automates data exchange between hotel systems like CRS, RMS, and booking engines. Integration affects rates, availability, direction, latency, and authority. Failures in integration can lead to double bookings and outdated rates. RateGain’s UNO Channel Manager processes 2.3 billion updates yearly. Costs include recurring fees, and setup charges, with potential hidden costs from manual reconciliation.
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Gen Z and Trailing Millennials Redefine U.S. Travel Preferences, Influencing Hotel Strategies with Digital and Social Media Trends
9 October 2026🌐 Gen Z and Trailing Millennials, aged 24-37, are reshaping travel in the U.S. and globally, with over 78 million in the U.S. and more than a billion worldwide. They prioritize experiences, with median incomes from $55,000 to $95,000. Nearly 50% identify as non-white. This “Emerging Experience Generation” relies on digital tools, spending intentionally on meaningful experiences, valuing sustainability, and driving trends in hospitality. Hotels adapting to this dynamic see growth in bookings, particularly through social media engagement.
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RateGain Launches CRS-Integrated AI Voice Agent for Hotels to Answer 40% of Unanswered Voice Reservations
9 October 2026📞 Nearly 90% of hotel calls are repetitive, with up to 40% of voice reservations unanswered. AI voice agents can improve direct bookings by handling calls, quoting rates, and confirming bookings like a human. Integration varies, with only the highest tier enabling full reservations. The potential revenue gain is estimated at $58 per shifted booking, emphasizing the cost difference compared to third-party booking channels. A structured 90-day pilot can help evaluate the effectiveness of AI solutions.
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Corduroy Inn & Lodge Implements Canary Technologies to Enhance Guest Check-In and Communication for Seasonal Operations
8 October 2026🏖️ Corduroy Inn & Lodge, a 42-room inn in Snowshoe, West Virginia, tackled operational challenges with Canary Technologies’ solutions—Self-Service Kiosk, Mobile Check-In, Guest Messaging, and Dynamic Upsells. With Canary, Corduroy collects guest contact info for after-hours check-ins, ensuring compliance with credit card storage. The inn’s front desk, open late during peak seasons, closes early in off-seasons, now utilizes kiosks for guest processing. Trusted by over 20,000 hotels globally, Canary enhances operational efficiency and guest experience.
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Incentive System at GRACE La Margna Balances Upselling Revenue with Guest Experience, Offering 5% Commission and Team Bonuses
8 October 2026🗺️ GRACE La Margna in St. Moritz, Switzerland, implemented an upselling incentive system during an internship. Employees earn a 5% commission on upsells and a 1% shared team bonus. Upselling can contribute 20-33% of hotel revenue. Effective strategies require emotional intelligence, product knowledge, and social intelligence. The system’s strengths include clarity and teamwork, but may lead to aggressive sales. Upselling should balance revenue with guest satisfaction for long-term value. (Bellboy Hospitality Insights, 2025; Prostay, 2026)
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Booking Holdings Controls 70% of European OTA Bookings Despite Claims of Hotel Independence from Single Platforms
7 October 2026📈 Booking Holdings, including Booking.com, controls 70% of European OTA bookings, contrary to claims of no platform dependency. AI referral traffic has quadrupled but remains under 1% of hotel site visits. European hotel investment reached €11.7 billion in H1 2026, up 19.5% from the 10-year average. AI governance frameworks and Bain’s warnings on AI’s impact on direct bookings are highlighted. Japan’s hotel rates surged up to 31% during autumn foliage season, with domestic travel offsetting reduced inbound tourism.
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Global Hospitality Robots Market Projected to Reach USD 1.84 Billion by 2030, Driven by 24.72% CAGR Growth
7 October 2026🤖 By 2026, the hospitality sector witnesses a major shift towards automation, with the global market for hospitality robots projected to reach USD 1.84 billion by 2030, growing at a 24.72% CAGR from 2025. Key automation areas include logistics and in-room delivery, industrial cleaning, and administrative tasks. In 2025, Pudu Robotics partnered with Burroughs for North American support. Automation reshapes human roles, emphasizing reskilling in experience orchestration, emotional intelligence, and system fluency.
