Melbourne, Australia, 21 July 2026 – Leading hospitality platform RMS has announced the appointment of Rich Steers as Chief Product & Technology Officer (CPTO), further strengthening its executive leadership team as the company continues to invest in product innovation and global growth.
Rich joins RMS with more than 25 years’ experience building and scaling SaaS platforms across product, engineering and technology. Most recently, he served as CPTO at ROLLER, the category leading cloud-based venue management platform for attractions and entertainment businesses, where he led global product and engineering teams, driving the development of AI-powered solutions and enterprise software that expanded the business to thousands of venues worldwide.
Earlier in his career, Rich held senior technology and product leadership roles across hospitality, fintech and enterprise software, leading teams responsible for e-commerce, customer data platforms, loyalty, payments, platform integrations and content management systems. He also founded, scaled and successfully exited a hospitality point-of-sale software company before moving into executive leadership roles.
As CPTO at RMS, Rich will lead the global product and technology strategy, driving the platform’s shift from a system of record to a system of intelligent action. He will focus on accelerating innovation, enhancing the customer experience, and delivering the next generation of connected technology that helps accommodation providers operate more efficiently and grow their businesses.
Rich’s appointment reinforces RMS’ commitment to expanding its leadership team as the company continues to strengthen its position as a global hospitality technology provider. Working alongside CEO Adam Seskis and the executive team, Rich will play a key role in shaping the future direction of the platform as RMS continues to invest in AI, automation, payments and connected hospitality solutions.
Adam Seskis, Chief Executive Officer at RMS, said:“We’re delighted to welcome Rich to RMS at such an exciting stage of our growth. Rich has an exceptional track record of building world-class product and engineering organisations, delivering innovative technology that solves real customer challenges. His leadership, customer-first mindset and deep experience scaling SaaS businesses make him an outstanding addition to our executive team as we continue to redefine what’s possible for hospitality operators around the world.”
Rich Steers, Chief Product & Technology Officer at RMS, said: “RMS has built an incredibly strong platform with a clear vision for the future of hospitality technology. The opportunity to help shape the next generation of the product, alongside a talented team that is deeply focused on customer success, is one I’m incredibly excited about. I look forward to working with our customers and partners to continue delivering innovative solutions that simplify operations, create better guest experiences, and help hospitality businesses grow.”
A global company, RMS supports more than 6,000 properties across 70 countries. With continued investment in innovation and an expanding executive leadership team, the company remains focused on delivering connected technology that helps hospitality businesses streamline operations, elevate the guest experience and drive sustainable growth.
About RMS
RMS is a leading hospitality platform trusted by over 6,000 businesses across 70 countries and all hospitality verticals. Designed to streamline operations, elevate the guest experience, and foster sustainable business growth, RMS connects people, technology, and places. With a comprehensive suite of tools and real-time insights, RMS empowers operators of hotels, serviced apartments, short-term rentals and campgrounds to thrive in an ever-evolving and competitive industry. Discover more at www.rmscloud.com.
