Hotel Operations

This article was written by Hospitality Daily Podcast. Click here to read the original article In this episode, we learn from Jimmy Peña, Director of Estate Operations for a private,…

Waterford Hotel Group has assumed management of two Marriott-branded properties near Baltimore/Washington International Thurgood Marshall Airport (BWI), marking the company’s entry into the Baltimore market. The dual-branded Aloft Arundel Mills…

This article was written by Hospitality Daily Podcast. Click here to read the original article What does it take to select and lead people who can deliver authentic hospitality at…

Key differences between B&Bs and hotels So, what are the key differences between these types of properties? Let’s take a look. Location and atmosphere A bed and breakfast is often…

This article was written by Restaurant Hospitality. Click here to read the original article Like many restaurants that opened during the pandemic, Local Tide had to pivot to survive. Chef…

I recently wrote about the Reality Rule in my Forbes column. Apparently, I hit on a topic that resonated with the Forbes readers, which prompted me to write a version for our subscribers to The Shepard Letter.

This article was written by Hospitality Daily Podcast. Click here to read the original article Jimmy Peña believes hospitality comes down to two essentials: heart and hustle. In this conversation,…

This article was written by Lodging Magazine. Click here to read the original article In any hotel lobby, guests can feel the brand experience, like carefully curated details, pristine surfaces,…

From the front desk to housekeeping staff, from marketing to hotel management, the people working at your property are your greatest asset. Their passion, professionalism and commitment directly shape how guests perceive your hotel, your reputation and, ultimately, your bottom line.

Having worked in the hotel business for over four decades, I know most people think the numbers are the “hard” part of hospitality. There’s a common belief that the financials are best left to professionals who can sort out the complex interplay between the different departments of a hotel. It’s just too challenging and complicated for anyone who didn’t go to accounting school.