Hotel Operations

In hospitality, understanding the difference between a hotel and a resort is key in order to provide guests with the right experience. Each type of accommodation takes a different approach and has its own appeal, which means that the way they operate and the services they offer can vary significantly.

People older than 50 make up less than a fifth of all hotel employees, revealing a stark underrepresentation of experienced workers in an industry that should value their expertise. Research from The Hong Kong Polytechnic University’s School of Hotel and Tourism Management found that only 3.1% of hotels recruit people aged 65 years or over, despite the potential benefits these workers could bring to the industry.

Guest satisfaction in luxury hotels isn’t just about meeting expectations—it’s about consistently exceeding them and creating memorable experiences. Here’s a structured approach: ⸻ 🔑 Key Drivers of Guest Satisfaction in…

Housekeeping is often called the backbone of hospitality because it plays a foundational role in ensuring guest satisfaction and the smooth operation of hotels, resorts, and other hospitality businesses. Here’s…

People talk about “being in the flow” as if it’s some zen productivity state. That’s nice, but what I mean by flow is much more practical: things moving. From left to right, down the funnel, across the team. Progress happens because work doesn’t get stuck.

This article was written by Hospitality Daily Podcast. Click here to read the original article Shanell Marinuzzi has been called in again and again to turn around underperforming hotels. In…

Kill #1: “The spreadsheet RM can just become a strategist” What to kill The automatic promotion path from reservations → RM → “strategist.” Being brilliant at fences, pace reports, and…

This article was written by Hospitality Daily Podcast. Click here to read the original article In this episode, we hear from Shanell Marinuzzi — a hospitality leader known for turning…

This article was written by Hospitality Daily Podcast. Click here to read the original article In this episode, we hear from Shanell Marinuzzi — a hospitality leader known for turning…

If you go to the horse race, you can place a bet known as the trifecta. This is where you correctly predict which horses will finish first, second, and third, and in the specific order. The payout is typically big because, while it’s simple in theory and easy to explain, it is a hard bet to win.