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Hotel Operations

626 posts

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  • 7 min

6 differences between a hotel and a resort

  • Automatic
  • 3 October 2025
In hospitality, understanding the difference between a hotel and a resort is key in order to provide guests with the right experience. Each type of accommodation takes a different approach and has its own appeal, which means that the way they operate and the services they offer can vary significantly.
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  • 6 min

Age Discrimination Against Veteran Hoteliers: The Brand Experience Paradox

  • Automatic
  • 3 October 2025
People older than 50 make up less than a fifth of all hotel employees, revealing a stark underrepresentation of experienced workers in an industry that should value their expertise. Research from The Hong Kong Polytechnic University’s School of Hotel and Tourism Management found that only 3.1% of hotels recruit people aged 65 years or over, despite the potential benefits these workers could bring to the industry.
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  • 2 min

HUMANISTIC LUXURY Let’s talk about complaint handling in Luxury Hotels…..Because your teams are tired. Early this week I was running a training for a luxury hotel team, and during the session… | Natalia Jaramillo | 53 comments

  • Natalia Jaramillo
  • 3 October 2025
Guest satisfaction in luxury hotels isn’t just about meeting expectations—it’s about consistently exceeding them and creating memorable experiences. Here’s a structured approach: ⸻ 🔑 Key Drivers of Guest Satisfaction in…
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  • 2 min

#hospitalityoperations #guestexperience #hoteloperations #personalizedservice #hospitalityconsulting | Carolina Carvalho | 28 comments

  • Carolina Carvalho
  • 2 October 2025
Housekeeping is often called the backbone of hospitality because it plays a foundational role in ensuring guest satisfaction and the smooth operation of hotels, resorts, and other hospitality businesses. Here’s…
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  • 2 min

“In the flow” or “On the Flow” comments on work

  • Automatic
  • 2 October 2025
People talk about “being in the flow” as if it’s some zen productivity state. That’s nice, but what I mean by flow is much more practical: things moving. From left to right, down the funnel, across the team. Progress happens because work doesn’t get stuck.
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  • 1 min

The Hotel Fixer: Turning Around Performance Through Leadership and Culture – Shanell Marinuzzi

  • Josiah Mackenzie
  • 2 October 2025
This article was written by Hospitality Daily Podcast. Click here to read the original article Shanell Marinuzzi has been called in again and again to turn around underperforming hotels. In…
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  • 4 min

How to Rebuild RM Around Profit, Decisions, and the Guest

  • Anders Johansson
  • 2 October 2025
Kill #1: “The spreadsheet RM can just become a strategist” What to kill The automatic promotion path from reservations → RM → “strategist.” Being brilliant at fences, pace reports, and…
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  • 1 min

This Is Where Hotel Teams Win or Lose Today – Shanell Marinuzzi

  • Josiah Mackenzie
  • 1 October 2025
This article was written by Hospitality Daily Podcast. Click here to read the original article In this episode, we hear from Shanell Marinuzzi — a hospitality leader known for turning…
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  • 1 min

This Is Where Hotel Teams Win or Lose Today – Shanell Marinuzzi

  • Josiah Mackenzie
  • 1 October 2025
This article was written by Hospitality Daily Podcast. Click here to read the original article In this episode, we hear from Shanell Marinuzzi — a hospitality leader known for turning…
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  • 2 min

You Don’t Have to Bet to Hit the Customer Experience Trifecta

  • Automatic
  • 1 October 2025
If you go to the horse race, you can place a bet known as the trifecta. This is where you correctly predict which horses will finish first, second, and third, and in the specific order. The payout is typically big because, while it’s simple in theory and easy to explain, it is a hard bet to win.
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