Innovation

🏨 SITA and Orange Business have extended their partnership, in place since 2001, for an additional five years to explore AI-driven efficiencies, advanced security solutions, and connectivity innovations in aviation. The collaboration aims to advance network services, cybersecurity, smart airport solutions, and digital transformation, impacting 2,500+ global customers across 200+ countries and territories. CEOs David Lavorel and Aliette Mousnier-Lompré emphasize faster connectivity, stronger security, and innovation in AI and sustainability as future goals for the industry.

🏨 Stayntouch partnered with Revival Hotels in Bethesda, Maryland to provide a cloud-based property management system (PMS) for its independent hotels. The user-friendly PMS requires only two days for staff training. It offers cloud flexibility, automated workflows for various operations including check-in, and ongoing support. Revival Hotels chose Stayntouch for its intuitive design and operational efficiency, enhancing guest experiences. Saxton Sharad, CEO of Revival Hotels, and Priya Rajamani, VP at Stayntouch, both highlight the system's impact on streamlining operations and improving service.

🏁 Hyatt Hotels Corporation announced the Wellbeing Collective Advisory Board to enhance wellbeing offerings, focusing on meeting and event gatherings in Chicago, Illinois. TJ Abrams, VP global wellbeing at Hyatt, aims to provide meaningful experiences for mental, emotional, and physical care. The board will strengthen Hyatt's event philosophy "Together by Hyatt" with care stations, meditation content, and transformative experiences globally. Distinctive experiences include Andaz 5th Avenue's wellbeing menu, Grand Hyatt Nashville's culinary journeys, "Sleep at Hyatt" program, and Miraval Resorts & Spas' inspired breaks. Group customers can participate in wellbeing retreats, access Headspace meditations, MasterClass courses, and earn World of Hyatt points with Peloton workouts. Advisory board members include mental health expert Dr. Alfiee Breland-Noble, CEO Ally Love, founder David Stewart, Deepak Chopra M.D., poet IN-Q, Dr. John Scott from MasterClass, and author Juliet Funt.

💿 RREAF Holdings partners with Philip McNeill, Sr. to create MxR Hospitality, targeting economy extended-stay hotel market in the U.S. McNeill, a hotel industry veteran, opened the second Hampton Inn in 1984 and later led Equity Inns, overseeing its $2.2 billion sale in 2007. MxR Hospitality aims for operational excellence and consistency, capitalizing on the growing demand for long-term accommodations with plans to expand nationwide.

🏩 Global hospitality technology firm STAAH signed an MoU with The Clarks Hotels & Resorts in New Delhi, witnessed by New Zealand Prime Minister Christopher Luxon at ITC Maurya, Delhi. The Clarks Hotels & Resorts, established in 2005, has over 135 hotels in 120 destinations across India and three countries. The partnership focuses on adopting STAAH’s advanced distribution technology to enhance hotel operations. The MoU reflects India's fast-growing digital economy and New Zealand's increasing role in it, aiming to foster economic ties and shared prosperity.

📈 Yum! Brands, with over 61,000 locations worldwide, has partnered with NVIDIA to integrate AI across its global restaurants. NVIDIA's AI and microservices, including NVIDIA Riva and NIM, will enhance drive-thru and call center operations, optimize efficiency, and provide analytics for Yum! Brands' restaurants like Taco Bell, KFC, Pizza Hut, and Habit Burger. Following successful pilots in select U.S. locations, a broader rollout to 500 restaurants is planned for the second quarter. This strategic move aims to improve operations, customer experiences, and shareholder returns with scalable, customized AI technology.

💸 Qu released its 2025 State of Digital Report, highlighting trends for 170 brands across 85,000 fast casual and QSR locations. Key findings: 40% of brands see first-party digital sales as the biggest growth potential, 64% are simplifying their tech stack, loyalty program participation is low with 85% of guests not engaged, 62% of brands are adding kiosks, 70% cite order accuracy and productivity as challenges, and digital sales have plateaued at a 4% increase over three years. Unified data is emphasized as vital for future success.

🍕 Qu's 2025 State of Digital Report, based on data from 170 brands across 85,000 locations, indicates a shift from third-party to first-party ordering in the fast casual and QSR industry. Key trends include 40% of brands seeing first-party digital sales as their biggest revenue growth potential, with 55% of QSRs and 36% of fast casuals prioritizing direct digital channels. The report highlights a 64% move towards consolidating tech systems, 62% adoption of kiosks in QSRs, and 70% of brands focusing on smart kitchens for accuracy and productivity. Digital sales have plateaued, increasing only 4% in the past three years, prompting a pivot to profitability and efficient data use. 🍕