Everything happening at Duve, in one place. This hub brings together the latest news and updates around Duve’s guest experience and digital concierge platform for hotels, curated from trusted sources worldwide. A quick way to keep up with personalized guest journey technology.
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Marriott International and Another Star to Open citizenM’s First Marriott Bonvoy Hotel in Washington, D.C. Georgetown in 2026
9 June 2026📍 Opening June 2026 in Washington, D.C., Marriott International and Another Star will debut citizenM’s third property: citizenM Washington, D.C. Georgetown. The 230-room hotel, designed by Concrete Amsterdam, offers amenities like a canteenM, gym, and fully adjustable room ambiance via iPad. Located near Georgetown University, it is the first citizenM under Marriott Bonvoy. Satya Anand and Lennert de Jong highlight the cultural significance and new experiences for guests in Georgetown.
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Independent 100-Room Hotels Must Adopt Six Specialist Layers for Competitive Commerce Architecture in 2026
12 May 2026🏨 On May 12, 2026, the article outlines the essential architecture for a 100-room independent hotel to thrive in the agentic commerce era. It highlights six specialist layers: a PMS as a commerce hub, channel managers, revenue management systems, guest CRM, integrated payments, and AI-search readable booking engines. Noteworthy companies include Apaleo, Stayntouch, Lighthouse, SiteMinder, FLYR Hospitality, and RoomPriceGenie. The emphasis is on real-time integrations and avoiding bundled suites, ensuring hotels can adapt swiftly to technological advancements.
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Hospitality tech drew over $1 billion in the last year, with PMS and AI-led platforms capturing biggest share
13 April 2026LONDON, 13 April 2026 — Hospitality technology startups raised more than $1 billion across 40 companies between April 2025 and March 2026, with property management systems (PMS) and AI-led platforms attracting the largest share
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voco Bangkok Surawong: Opening the doors to somewhere different
12 January 2026📍 IHG Hotels & Resorts opens voco Bangkok Surawong, Thailand’s first voco hotel, renovated by A49 with interior design by P49 Deesign. The hotel offers 244 rooms, a pool, a fitness center, and an onsen spa. Dining includes Tasca Sabio and Deckles Smokehouse. The venue features a ballroom for 200 guests and flexible meeting spaces. Voco hotels, launched in 2018, have grown to 117 properties with 108 more planned. Figures are as of September 30, 2025.
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The All-New Ambros Daytona Marks the Opening of the Florida Coastal Destination’s First-Ever Boutique and Design-Driven Hotel
12 January 2026🏖️ Ambros Daytona opens January 2026 at Daytona Beach Shores, Florida, featuring 50 rooms and suites, emphasizing minimalism and wellness. Founders Louis S. Caiola, Graham Jones, and Gregory Jones intended to create an upscale, design-driven destination. A 1,200 sq. ft. wellness studio debuts in summer 2025. The hotel offers ocean views, ADA compliance, and pet-friendly rooms under 30 lbs. Located 20 minutes from Daytona Beach Airport, it targets events like the Daytona 500 and Rolex 24.
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Reverse Dynamic Pricing
5 January 2026💸 During the holidays, a Reddit post alleging unethical practices by an unnamed delivery app went viral on Twitter and Substack. Tony Xu and other DoorDash co-founders publicly denied the accusations. The controversy is linked to dynamic pricing issues, reminiscent of past criticisms involving Wendy’s and Instacart. In 2025, AI was widely adopted in hospitality, but consumers haven’t seen significant improvements. As AI tools become more accessible, the balance of information and pricing power is shifting, impacting industries like hotels.
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Boutique hotel management tips for success
18 December 2025This article was written by Mews. Click here to read the original article What is a boutique hotel? A boutique hotel is a small (usually 10-100 rooms), stylish property that
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Hotel USPs: unique accommodation selling points that work
21 August 2025📝 Unique accommodation selling points (USPs) differentiate hotels by offering features aligned with brand values and guest expectations. Key benefits include attracting target audiences, justifying premium pricing, improving marketing, and fostering guest loyalty. Essential elements range from eco-friendly design to wellness services and location advantages. Standard amenities like Wi-Fi or breakfast do not qualify as USPs. Effective USPs require strong operational support, including modern hotel management software, to enhance guest experiences and ensure seamless service delivery.
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Hotel chatbots are having a moment – here’s how to make them work for you
20 August 2025🤖 Chatbots have evolved, now used by over a thousand Mews hotels. With zero connection fees and 1,000+ apps in Mews Marketplace, integration is seamless. New-gen chatbots, enhanced by generative AI, streamline operations, manage guest interactions, and boost revenue. Leading chatbots like Akia, Duve, HiJiffy, and Runnr.ai offer tailored solutions for guest communication, booking management, and upselling. Hotels can initiate chatbot use rapidly by focusing on high-impact areas through Mews Marketplace connections.
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How to run a hotel with fewer staff using Mews
22 July 2025💻 Hoteliers face staffing challenges due to rising wages and a shrinking talent pool. Mews technology helps hotels optimize operations with fewer staff by automating tasks, enhancing guest interactions, and creating flexible job roles. AI integration improves efficiency in guest communications and revenue management. Automated check-ins can boost online participation to 30% with SMS reminders. Mews tools like kiosks and POS terminals streamline operations, while partnerships like Hotels for Trees promote sustainability, all leading to higher profitability and guest satisfaction.
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Three Pillars of Hospitality: What Will Never Change in Hotels
15 May 2025🏨 Hotels must focus on timeless fundamentals to endure: safe shelter, clean and restful environments, and reliable experiences. Security remains paramount; comfort and cleanliness are non-negotiable; convenience and reliability are crucial. Innovation lies in execution, offering opportunities for differentiation across luxury, mid-range, and budget sectors. Understanding guests and personalizing these essentials ensure loyalty and success. Mastering these basics builds a resilient foundation, beyond fleeting trends.
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Sleep easy at City Lodge Hotels
2 April 2025🏨 City Lodge Hotels has 7,381 rooms across 58 hotels in South Africa, with additional locations in Windhoek (Namibia), Gaborone (Botswana), and Maputo (Mozambique). The group offers a range of bed options including single, double, queen, ¾ beds, and king-size beds with mattress converters. Pillows come in two types per sleeping position and specialty pillows are available on request. Mattresses are cleaned quarterly, and bedding is left untucked. Linen is changed for every new guest and every three days for…
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The Business of Better Sleep: Hilton’s Wellness Leader Shares Her Strategies
14 March 2025🛏 In a hertelier LinkedIn Live event celebrating its fourth anniversary, Emily Goldfisher and Nancy Mendelson welcomed guests Amanda Al-Masri, Vice President of Wellness for Hilton, and Emily Hoyt, CEO of Lather. Al-Masri shared a statistic that 50% of people globally and two-thirds of Americans sleep better in hotels, attributing this to the elimination of obstacles like chores and the careful crafting of hotel room experiences. Al-Masri and Hoyt discussed Hilton’s partnership with Calm, the importance of sensory elements like…
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Discover The Latest Housekeeping Trends for 2025
2 February 2025This article was written by Revfine. Click here to read the original article It is important for hotels to keep up with the latest housekeeping trends, as these will influence
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Dorothée Meilichzon designs Alpine hotel interiors with giant ski bed heads
31 January 2025🎿 Interior designer Dorothée Meilichzon revamped the 113-room Experimental Chalet Val d’Isère hotel, infusing interiors with playful ski-inspired elements. Located in Val d’Isère, France, the design features giant ski bed heads, fox door-knockers, and furnishings echoing local Savoyard craft traditions. The design aims to contrast traditional materials with contemporary details, offering a fresh take on alpine decor while maintaining a ski resort atmosphere.
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10 best practices for great hotel guest services
16 January 2025This article was written by Mews. Click here to read the original article What are hotel guest services? Hotel guest services include all the amenities your hotel offers to enhance
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Tourism Trends: The Latest Opportunities for The Tourism Industry of 2025
15 December 2024This article was written by Revfine. Click here to read the original article New trends and innovations continually disrupt industries, and the tourism industry is no exception. Keeping pace with
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Alexander Hotel Now Open in Mexico City’s Lomas De Virreyes District
29 October 2024This article was written by Hotel Executive. Click here to read the original article Mexico, Mexico City. October 29, 2024 Alexander Hotel, a new boutique hotel in the iconic Torre
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Where Is the Best Place to Buy Towels Online?
25 September 2024🚿 Hospitality professionals require frequent towel replacement, making selection and procurement critical for cost management. Online purchasing offers convenience, such as one-click reordering and automatic reshipments. Criteria for choosing the best suppliers include towel quality, variety, price, ease of ordering, return policy, customer service, and overall shopping experience. The top ten recommended merchants are Towel Supercenter, Direct Textile Store, DZEE Textiles, Towel Hub, Bulk Linen Supply, Acme Mills, Textiles Depot, United Textile Supply, InnStyle, and Wholesale Textiles, Inc., featuring a…
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What is Glamping? Glamping vs. Camping Explained!
20 September 2024This article was written by Revfine. Click here to read the original article The popularity of glamping has grown rapidly in recent years, but what is glamping, and how does
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Travel Tech Essentialist #155: Control
18 September 2024📝 The article discusses the importance of control in user experiences, with examples from travel AI and a restaurant game. Propellic sponsors the newsletter and offers marketing insights for travel marketers. Ahref’s travel SEO guide was the most clicked link in the previous newsletter (#154). Google’s NotebookLM is used to create a podcast-like audio from the Travel Tech Essentialist Newsletter. Rex Woodbury’s Egg Theory proposes that AI should balance automation with user contribution. Alex Kremer applies Egg Theory to travel…
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Sí Baby-Q food truck opens in Austin, serving Texas barbecue through a South Asian lens
10 July 2024🔥 New barbecue fusion food truck, Sí Baby-Q, opened in Austin on May 4, featuring a 125-seat patio. Chefs Simone Tong, Matt Hyland, and pitmaster Jonathan Lagos collaborate, offering dishes like mala-spiced pulled lamb shoulder, brisket with Indonesian long pepper, and SXSE smoked chicken using post oak for a milder smoke to complement South Asian spices. Menu also includes sandwiches and creative sides such as queso y pepe and smoked kimchi, alongside beers, seltzers, and sakes.
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Applying Silicon Valley Best Practices To Hospitality – Lauren Phelps
25 July 2023This article was written by Hospitality Daily Podcast. Click here to read the original article Josiah: 0:28 L auren Phelps started her career in strategy consulting before working for investment
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Having a committed hotel: examples from Latin America
16 October 2019This article was written by Amenitiz. Click here to read the original article Table of Contents Environment and society, committed hotels : a win-win bet Betting on a committed hotel
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Top 10 Equipment to Be Installed in a Hotel Room
18 June 2019This article was written by Amenitiz. Click here to read the original article In the past, a hotel was considered a place to spend the night. A bed and a
